Terms of Supply
By placing an order with Wooden Horse, you are deemed to have read and understood our terms and conditions.
Link to Full Terms of Supply
All invoices are pro forma unless you are on an approved credit account. Pro forma payments are due within 7 days and goods will not be dispatched until full payment is made. If payment is not made by the due date, stock will be returned to inventory to be re-sold. Alternatively, a 50% deposit can be made to hold stock for a longer (reasonable) period.
Credit accounts can be applied for following first two orders. Late payment on credit account will incur a 5% fee and risk of credit account being cancelled. Refer to Credit Account agreement
Lead Times for Delivery
Dispatch from warehouse is estimated at 2 business days from payment received. Delivery times are dependent on location. Courier delivery is usually 1-3 days. Bulk transport delivery to the South Island may take up to 7 days .
Wholesale Items Not in Stock
Items not in stock will be placed on back order and the invoice due date will be the estimated stock arrival date. Arrival dates are estimates only and are outside of the control of Wooden Horse.
Minimum opening orders are $500.00 and $250.00 thereafter. Indent orders are minimum $500.00 and require a 30% deposit payment.
Any goods damaged in transit must be kept in the original packaging and reported to Wooden Horse within 24 hours of receiving delivery. Deliveries that appear damaged on arrival should not be signed for. Claims will not be accepted otherwise. Images of damaged product and packaging are required for assessment.
Reporting of faulty product must be communicated by email no later than 2 days from the date of receiving item. Product deemed to be faulty is subject to checking once returned to Wooden Horse. Wooden Horse reserves the right to replace the item if stock available, or a credit will be issued to use against similar product.
If the product is not faulty per the manufacturer’s specifications, a 20% restocking fee and any resulting return charges will be deducted from the credit issued to the customer. Credit notes are valid for 12 months from the date of issue. No credit will be given on freight.
Returns (Wholesale only)
Requests for the return of non-faulty products must be made no later than 2 days from the date of receiving item and acceptance of a non-faulty return is strictly at the discretion of Wooden Horse Homewares. Customers returning non-faulty product will be responsible for freight to return the product. Products must be returned in original packaging with labels and in re-saleable condition. A credit note will be issued once product received and checked. All returns for non-faulty product are subject to a 20% restocking fee, no exceptions.
Non-faulty products ordered on indent (pre-orders) will not be accepted for return. It is the purchaser’s responsibility to check the invoice issued by Wooden Horse.
Variation or Imperfection to Stock
All products are quality checked. Variation or imperfection to stock occurs due to the character of the product (recycled or hand-made), from batch to batch, or improvement made by brand designer. This is not a manufacturing fault. Wooden Horse will not replace or credit in such cases. It is the purchaser’s responsibility to notify Wooden Horse if vital to a project.
Return instructions will be provided via e-mail. The product must be packaged and labelled appropriately, with SKU number enclosed. Courier delivery to Wooden Horse Homewares must be received within 7 days following notification. Wooden Horse Homewares will not be responsible for lost or damaged return shipments and credits will not be issued for damaged return product. The customer is responsible for insuring all return shipments and can file a claim with their courier provider if the return shipment is damaged.